Eladé Booking & Cancellation Policy
For booking changes, cancellations, refund queries, or questions about this policy, please contact:
Eladé
Operated by Eladé UK Ltd
Email: management@eladeuk.com
Contact us
Where a refund is due under this policy, we will process it using the original payment method where possible.
Refunds may take several working days to appear in your account depending on your bank, card provider, payment processor, or booking platform.
Any booking fees, transaction fees, or third-party platform fees may be non-refundable where this is stated at the time of booking or where the fee is charged by a third party.
16. Refund processing
We aim to keep our booking app and website available and accurate, but we cannot guarantee that they will always be uninterrupted, error-free, or fully up to date.
If a technical issue results in an incorrect booking, duplicate booking, pricing error, availability error, or failed payment, we may need to amend or cancel the booking.
Where this happens and you are not at fault, we will offer a refund or alternative booking option where possible.
15. Booking app and technical issues
You may be responsible for any damage, breakage, loss, excessive cleaning, overtime, missing items, or additional costs caused by you, your clients, your guests, your team, your suppliers, your contractors, or anyone attending as part of your booking.
We may charge you for reasonable costs incurred as a result of damage, cleaning, replacement, repair, overtime, or breach of terms.
14. Damage, cleaning and additional charges
We may refuse access to the studio or end a booking early where we reasonably believe that:
• the booking terms have been breached;
• the space is being used for an unauthorised purpose;
• the behaviour of any person is abusive, unsafe, disruptive, discriminatory, threatening, or inappropriate;
• health and safety rules are not being followed;
• illegal activity is taking place;
• damage is being caused or is likely to be caused;
• the booking may negatively affect Eladé Studio, our team, clients, neighbours, partners, or brand.
Where access is refused or a booking is ended due to your breach of this policy or our terms, no refund will be due.
13. Refusal of access
We may need to cancel, reschedule, or amend a booking due to circumstances outside our reasonable control or where it is necessary for safety, operational, staffing, maintenance, legal, licensing, or business reasons.
If we cancel your booking and you are not at fault, we will offer either:
• a full refund; or
• the option to reschedule, subject to availability.
We are not responsible for any additional costs, losses, travel expenses, accommodation, third-party supplier costs, lost income, or other indirect losses arising from a booking cancellation, amendment, or rescheduling, unless required by law.
12. Cancellations or changes by Eladé Studio
For concept store appointments, brand display arrangements, product drop-offs, product launches, pop-ups, or brand-related bookings, the brand or person making the booking is responsible for:
• providing accurate product and brand information;
• ensuring all products are lawful, safe, correctly labelled, and suitable for display or sale;
• attending agreed setup, collection, or review appointments on time;
• following any display, stock, pricing, commission, or removal rules agreed with Eladé Studio;
• complying with our Concept Store Terms.
Cancellations, amendments, and refunds for concept store arrangements may also be subject to any separate written agreement between Eladé Studio and the brand.
11. Concept store bookings and brand display arrangements
For chair bookings, the professional making the booking is responsible for:
• attending at the booked time;
• using only the allocated chair, station, or area;
• bringing any required tools, products, equipment, or materials unless otherwise agreed;
• holding any relevant qualifications, licences, or insurance required for the services they provide;
• managing their own clients;
• keeping the space clean, hygienic, and safe;
• leaving the chair and station ready for the next user;
• complying with our Chair Booking Terms and studio rules.
Chair bookings are for the named professional only and may not be transferred, assigned, shared, or sublet without our notifying us.
10. Chair bookings
For studio hire, private hire, content days, events, pop-ups, or similar bookings, the person making the booking is responsible for:
• ensuring the space is used only for the agreed purpose;
• ensuring all guests, attendees, clients, team members, suppliers, and contractors follow our studio rules;
• leaving the space clean, tidy, and in the condition it was provided;
• reporting any damage, spills, breakages, or issues immediately;
• ensuring the booking does not exceed agreed timings, capacity, noise limits, or permitted use.
Additional charges may apply for cleaning, damage, overtime, missing items, or any breach of the Studio Hire Terms.
9. Studio hire bookings
Your booking time includes any setup, preparation, cleaning, and pack-down time unless we agree otherwise in writing.
You must leave the space, chair, station, or studio area by the end of your booked time.
If you exceed your booked time, additional charges may apply. Overtime is subject to availability and cannot be guaranteed.
8. Booking duration, setup and pack-down
If you do not attend your booking and do not cancel in accordance with this policy, the booking will be treated as a no-show.
No-shows are non-refundable.
Repeated no-shows may result in Eladé Studio refusing future bookings, requiring full payment upfront, or restricting access to the booking app or studio.
7. No-shows
You are responsible for arriving on time for your booking.
If you arrive late, your booking will still end at the original scheduled end time unless we agree otherwise and additional time is available.
We are not required to extend your booking or provide a refund for any time lost due to late arrival.
If you are more than 15 minutes late for a chair booking, we reserve the right to release the chair and make it available to another professional. In this case, your booking may be treated as a no-show and no refund will be due.
Where additional time is available and we agree to extend the booking, overtime or extension charges may apply.
For studio hire, event, pop-up, or concept store-related bookings, late arrival does not automatically extend the booking period. Setup, preparation, pack-down, and cleaning must still be completed within the original booked time unless we agree otherwise in writing.
6. Late arrivals
You may amend or reschedule your booking free of charge if the change is made more than 24 hours before the start time of the booking, subject to availability.
Changes may include:
• changing the booking date;
• changing the booking time;
• changing the booking duration;
• amending the booking type, where possible.
If you request a change less than 24 hours before the start time of the booking, we may treat this as a late cancellation. In this case, we are not required to refund or transfer the booking.
All amendments are subject to availability and are not confirmed until accepted by us or confirmed through the booking app.
5. Rescheduling or amending a booking
You may cancel your booking by contacting us through the booking app, email, or any other cancellation method we make available.
Unless otherwise stated in writing, the following cancellation terms apply:
• If you cancel more than 24 hours before the start time of your booking, you will be entitled to a full refund of the amount paid.
• If you cancel less than 24 hours before the start time of your booking, the booking will be non-refundable.
• If you do not attend your booking, the booking will be treated as a no-show and will be non-refundable.
Refunds will be processed back to the original payment method where possible. Refund processing times may vary depending on your bank, card provider, payment processor, or booking platform.
4. Cancellations by you
Last updated: 30/05/2026
This Booking & Cancellation Policy applies to bookings made with Eladé Studio, including bookings made through our website, web booking app, social media, email, phone, or any other approved booking channel.
Eladé Studio is operated by Elade UK Ltd (“Eladé”, “Eladé Studio”, “we”, “us”, or “our”).
By making a booking with Eladé Studio, you agree to this Booking & Cancellation Policy and any other terms that apply to the service, space, chair, event, or booking type you have selected.
Payment terms may vary depending on the booking type.
Some bookings may require full payment upfront. Others may require a deposit, booking fee, or partial payment to secure the date and time.
Unless otherwise stated, a booking is not confirmed until the required payment has been made.
Any remaining balance must be paid by the date stated in your booking confirmation or invoice. If no date is stated, the balance must be paid before the booking begins.
We reserve the right to cancel or release a booking if payment is not received on time.
3. Payment and deposits
Bookings are only confirmed once they have been accepted by us and any required payment, deposit, or booking fee has been received.
Where bookings are made through our booking app, confirmation may be issued automatically by email, SMS, or through the booking platform.
It is your responsibility to check that the booking details are correct, including the date, time, duration, service type, studio space, chair, or hire option selected.
We may refuse, cancel, or amend a booking where:
• the booking information is incomplete or incorrect;
• payment has not been received;
• the booking is unsuitable for the space;
• the intended use may breach our rules, licence, insurance, health and safety requirements, or brand standards;
• we reasonably believe the booking may cause disruption, damage, nuisance, or reputational harm;
• the person booking has previously breached our terms or studio rules.
2. Making a booking
This policy applies to:
• studio hire bookings;
• chair bookings;
• professional workspace bookings;
• concept store appointments or brand display arrangements;
• events, pop-ups, content days or private hire bookings;
• any other booking made through the Eladé Studio website, booking app, email, social media, phone, or in person.
Different terms may apply depending on the type of booking. Chair booking, studio hire, concept store arrangements, brand display opportunities, events, pop-ups and other studio use are also subject to our Eladé Studio Terms & Conditions.
As at the date of this policy, the Eladé Studio web booking app is intended for chair bookings only. Studio hire, concept store arrangements, brand display opportunities, events, pop-ups, private hire, workshops, launches, content days and other non-chair bookings are handled, quoted and confirmed separately by email unless we expressly confirm otherwise in writing.