Last updated: 26/07/2026
These chair booking terms outline the agreement between Eladé UK Ltd, trading as Eladé Studio, a company registered in England and Wales with its registered and trading address at 4-10 North Road, London N7 9EY ("Eladé Studio", "we", "us", "our"), and the independent professional named in the booking or registration process ("the Professional", "you", "your"). This Agreement grants the Professional permission to use a designated chair, within the Eladé Studio premises, on the hourly, daily or block-hour basis selected at the time of booking, for the purpose of carrying on the Professional's own independent hair, beauty, grooming or creative services business. This Agreement does not create, and shall not be construed as creating, any relationship of employment, partnership, agency or joint venture between Eladé Studio and the Professional, nor does it grant the Professional any tenancy, exclusive possession, or long-term right to occupy any part of the premises. The Professional acknowledges and agrees that they operate as a self-employed individual or independent business, responsible for their own clients, pricing, marketing, insurance, tax affairs, and professional conduct, as set out in further detail below. This Agreement operates alongside, and takes precedence over, Eladé Studio's Terms & Conditions and Booking & Cancellation Policy in respect of the employment status and independent business relationship of the Professional.
2. Bookings
All bookings are subject to these Terms & Conditions and our Booking & Cancellation Policy, which forms part of these Terms & Conditions.
Chair rental bookings may be made through the Eladé Studio booking platform, directly with Eladé Studio, or through another approved booking method.
At present, the Eladé Studio web booking app is intended for chair rental bookings only. This may change in the future if we add other booking types to the app or booking platform.
Studio hire, concept store arrangements, brand display opportunities, events, pop-ups, private hire, content days, launches, workshops and any other non-chair bookings are handled separately by email. These bookings are not automatically confirmed through the chair booking app and must be quoted, agreed and confirmed by Eladé Studio in writing.
A booking is not confirmed until you have completed the required booking process, paid any required deposit, booking fee, pre-authorisation, damage deposit or full payment, and received confirmation from Eladé Studio or the relevant booking platform.
You are responsible for checking that all booking details are correct, including the booking type, date, time, duration, allocated chair or space, attendees, add-ons and any special requirements.
We reserve the right to decline, cancel or amend a booking where payment has not been received, there is a pricing or availability error, the booking is unsuitable, the booking breaches these Terms & Conditions, or we reasonably believe the booking may create a safety, conduct, operational, legal, or reputational issue.
3. Cancellations, Refunds and Booking Amendments
Cancellations, refunds, booking amendments, late arrivals and no-shows are governed by our Booking & Cancellation Policy.
Unless stated otherwise at the time of booking, in your email quote, invoice, booking confirmation or separate written agreement, bookings cancelled more than 24 hours before the start time may be eligible for a full refund, and bookings cancelled less than 24 hours before the start time may be non-refundable.
You may amend or reschedule a booking free of charge if the change is made more than 24 hours before the start time, subject to availability. Changes requested less than 24 hours before the start time may be refused, treated as a late cancellation, or subject to additional charges.
For non-chair bookings handled by email, including studio hire, concept store arrangements, brand display, events, pop-ups, launches, workshops and content days, the cancellation, amendment, payment and refund terms may be set out in the relevant quote, invoice, email confirmation or written agreement.
If there is any conflict between these Terms & Conditions and the Booking & Cancellation Policy, these Terms & Conditions will apply unless a specific email quote, invoice, booking confirmation or written agreement states otherwise for that booking.
4. Late Arrivals and No-Shows
You are responsible for arriving on time for your booking.
If you arrive late, your booking will still end at the original scheduled end time unless we agree otherwise and additional time is available. We are not required to extend your booking or provide a refund for any time lost due to late arrival.
For chair rental bookings, if you are more than 15 minutes late, we reserve the right to release the chair and make it available to another professional. In this case, your booking may be treated as a no-show and no refund will be due.
For studio hire, event, pop-up, concept store or other non-chair bookings, late arrival does not automatically extend the booking period. Setup, preparation, pack-down and cleaning must still be completed within the original booked time unless we agree otherwise in writing.
If you do not attend your booking and do not cancel in accordance with our Booking & Cancellation Policy, the booking will be treated as a no-show. No-shows may be non-refundable, and repeated no-shows may result in Eladé Studio refusing future bookings or requiring full payment upfront.
5. Booking Duration, Setup and Pack-Down
Your booking time includes any setup, preparation, use of the space, guest arrival, client time, cleaning and pack-down unless we agree otherwise in writing.
You must leave the chair, station, studio area, display area or hired space by the end of your booked time.
If you exceed your booked time, additional charges may apply. Overtime is subject to availability and cannot be guaranteed.
6. Booking App and Technical Issues
We aim to keep our website, booking app and booking platform accurate and available, but we cannot guarantee that they will always be uninterrupted, error-free or fully up to date.
If a technical issue results in an incorrect booking, duplicate booking, pricing error, availability error or failed payment, we may need to amend or cancel the booking.
Where this happens and you are not at fault, we will offer a refund, alternative booking option or other appropriate remedy where possible.
7. Cancellations or Changes by Eladé Studio
We may need to cancel, move or amend a booking due to circumstances outside our control or for operational, safety, staffing, maintenance, building, technical, legal, licensing or business reasons.
Where this happens and you are not at fault, we will aim to offer one of the following:
• rescheduling to another suitable time;
• transfer to another suitable space, chair or provider where appropriate;
• credit against a future booking;
• a refund where legally required or where no suitable alternative is available.
We are not responsible for indirect losses, travel costs, accommodation, supplier fees, model fees, lost earnings, lost opportunities or other expenses arising from a booking change or cancellation, unless required by law.
Eladé Studio offers chair booking and workspace access for independent professionals, including but not limited to hairstylists, braiders, makeup artists, grooming professionals, beauty professionals and creative service providers.
Chair booking may be available hourly, daily, or through another structure confirmed at the time of booking. Chair booking does not create employment, partnership, agency, tenancy, or exclusive possession of the premises.
Professionals using the Eladé Studio space agree that:
• they operate as independent professionals and are not employees, workers, agents or representatives of Eladé Studio unless separately agreed in writing;
• they are responsible for their own clients, services, pricing, conduct, tax, insurance, professional compliance and legal obligations;
• they must hold any required qualifications, licences, insurance and professional approvals for the services they provide;
• they must follow all Eladé Studio rules, hygiene standards, health and safety requirements, booking procedures and studio conduct;
• they must not carry out services they are not qualified, insured or approved to perform;
• they must use only the allocated chair, station or area and must leave it clean, tidy and ready for the next user;
• they must not damage, remove or misuse Eladé Studio property, furniture, equipment, stock or displays;
• they must not bring unauthorised products, tools, equipment, chemicals or assistants into the studio without approval;
• they must not transfer, share, sublet or assign their chair booking to any other person or business, except as expressly permitted under the substitution arrangements set out in the substitution clause below. Any such transfer, sharing, subletting or assignment without Eladé Studio's written consent — other than the use of a substitute in accordance with the substitution clause is prohibited;
• they must not book outside the approved booking platform unless agreed by Eladé Studio in writing;
• they must not overcrowd the studio or bring additional assistants, guests or clients beyond what has been agreed.
Eladé Studio may suspend, cancel or refuse chair rental access if a professional breaches these Terms & Conditions, fails to adhere to studio conduct, receives serious complaints, causes damage, behaves inappropriately or creates a safety, legal, reputational or operational risk.
Contact Us
If you have any questions about these Terms & Conditions, please contact:
Eladé UK Ltd trading as Eladé Studio
Email: management@eladeuk.com
Address: 4-10 North Road, London N7 9EY
Website: eladeuk.com
Eladé Studio Terms & Conditions | Eladé UK Ltd
1. Chair Booking Terms
8. Prohibited Items and Activities
The following are not permitted unless expressly agreed by us in writing:
• smoking or vaping;
• open flames, candles, incense, smoke machines, haze, confetti, glitter, paint or messy materials;
• illegal substances;
• weapons or dangerous items;
• animals, except assistance animals or approved animals;
• hazardous chemicals;
• excessive noise or overcrowding;
• unauthorised retail sales, product sampling, brand activity or beauty services;
• activities requiring a licence, permit or consent that has not been obtained;
• anything likely to damage the studio, disturb others or create legal, safety, operational or reputational risk.
We reserve the right to refuse or remove any item, person, product or activity we consider unsafe, unsuitable or inappropriate.
9. Personal Belongings
You are responsible for your own personal belongings and for the belongings of your clients, guests, team members, models, suppliers, contractors, attendees and brand representatives.
Eladé Studio is not responsible for lost, stolen, damaged or misplaced personal items, equipment, tools, stock, products, clothing, bags, devices or valuables, except where caused by our negligence.
Any items left behind may be disposed of if not collected within a reasonable time.
10. Data Protection and Privacy
We collect and use personal information in accordance with our Privacy Policy.
This may include information needed to manage bookings, payments, customer records, professional records, brand partner records, concept store arrangements, marketing preferences, safety, insurance, compliance and communication with you.
Please read our Privacy Policy for more information on how we collect, use and protect your personal data.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will be available on our website.
The terms that apply to your booking are the terms in force at the time your booking is confirmed, unless a change is required by law or for safety, operational or regulatory reasons. By continuing to use our website, booking platform, studio or services after changes are made, you agree to the updated Terms & Conditions.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law gives you the right to bring a claim elsewhere.
Substitution Clause
Substitution clause:
"The Professional is not required to personally attend every booked chair rental session. The professional may arrange for a suitably qualified substitute to attend and carry out services in their place, provided that:
(a) the substitute holds all qualifications, insurance and professional registrations required to lawfully carry out the relevant services;
(b) the professional provides Eladé Studio with reasonable advance notice (1 hour] before the booking) and confirmation of the substitute's insurance and qualifications;
(c) the substitute agrees to comply with Eladé Studio's health, safety and hygiene requirements while on the premises.
Eladé Studio's role in this process is limited to confirming that the above conditions are met. Eladé Studio will not otherwise restrict, interview, approve or reject a substitute save where the conditions above are not satisfied.